Question 1

What is SnapperHQ?

Accepted Answer

SnapperHQ is a white label platform designed specifically for real estate photographers. It provides client management, automated workflows, branded galleries, and business tools while maintaining your brand identity throughout the entire client experience.

Question 2

How quickly can I get started with SnapperHQ?

Accepted Answer

You can sign up and start using SnapperHQ immediately. Most photographers have their first client gallery live within 30 minutes of signing up. Our onboarding process guides you through setting up your brand, connecting your domain, and creating your first project.

Question 3

Do I need technical skills to use SnapperHQ?

Accepted Answer

No technical skills required! SnapperHQ is designed for photographers, not developers. Our intuitive interface makes it easy to manage clients, upload photos, and deliver professional galleries without any coding knowledge.

Question 4

Can I try SnapperHQ before purchasing?

Accepted Answer

Yes! We offer a free trial with 50 welcome bonus credits so you can explore all features and see how SnapperHQ works for your photography business before making any commitment.

Question 5

How long does it take to set up my custom domain?

Accepted Answer

Custom domain setup typically takes 24-48 hours after you update your DNS settings. We provide step-by-step instructions and support to help you through the process.

Question 6

How does SnapperHQ's credit system work?

Accepted Answer

SnapperHQ uses a credit-based pricing system instead of monthly subscriptions. You purchase credit packages and use credits for specific actions: 5 credits to activate a listing, 25 credits for Listing Toolkit Pro. You only pay for what you actually use.

Question 7

What credit packages are available?

Accepted Answer

Credit packs start at 20 credits for $19.99. Larger packs lower the per-credit price. There is no monthly platform fee. Credits never expire.

Question 8

Do credits expire?

Accepted Answer

No, your credits never expire. Purchase credits when you need them and use them at your own pace.

Question 9

Can I get a refund if I'm not satisfied?

Accepted Answer

Credits are non-refundable, but they never expire, so you can use them whenever you are ready. There is no monthly fee and no contract to cancel.

Question 10

Are there any hidden fees or monthly charges?

Accepted Answer

No hidden fees. You only pay for the credits you purchase — no monthly subscriptions, setup fees, or surprise charges.

Question 11

Can I customize the look and feel to match my brand?

Accepted Answer

Yes. SnapperHQ is a true white label platform. You can customize colors, logos, fonts, and use your own domain. Agents see your brand, not ours.

Question 12

Does SnapperHQ support Google Drive integration?

Accepted Answer

Yes. Google Drive holds RAW footage for the shoot and for sending files to a human editor. Delivery is a branded page, not a Drive folder.

Question 13

Can clients download photos directly from galleries?

Accepted Answer

Yes. Agents download from a branded page. You control what they can access, including watermarked previews and full-resolution files.

Question 14

Does SnapperHQ handle payment processing?

Accepted Answer

Yes. Stripe handles cards and optional monthly ACH invoices so agents can pay by bank transfer.

Question 15

Can I manage multiple team members?

Accepted Answer

Yes. Add photographers, editors, and staff with their own roles and access.

Question 16

Is there a mobile app for SnapperHQ?

Accepted Answer

SnapperHQ is fully responsive in the browser. A dedicated mobile app is not required to run the studio.

Question 17

What file formats does SnapperHQ support?

Accepted Answer

SnapperHQ supports major image formats (JPEG, PNG, WebP) and video formats (MP4, MOV). Images are optimized for web viewing while originals stay available for download.

Question 18

Is there a file size limit for uploads?

Accepted Answer

Individual files can be up to 200MB. The system compresses images for fast viewing and keeps quality for downloads.

Question 19

How secure is my data on SnapperHQ?

Accepted Answer

Data is encrypted in transit and at rest. Media is stored on Backblaze B2 behind Cloudflare. You own your photos. We do not sell or license them.

Question 20

Can I export my data if I decide to leave?

Accepted Answer

Yes. You own your files. Download photos, video, and data anytime. No contract and no lock-in.

Question 21

Does SnapperHQ integrate with other photography software?

Accepted Answer

Yes. Google Drive, Google Calendar, and Stripe are live. More integrations follow photographer demand.

Question 22

How do clients access their galleries?

Accepted Answer

Agents get a link to a branded download page on your domain. No SnapperHQ logo on that page.

Question 23

Can clients share galleries with others?

Accepted Answer

Yes. You control download and share permissions on the listing.

Question 24

Do clients see SnapperHQ branding anywhere?

Accepted Answer

No. Booking, galleries, video pages, and property pages carry the studio name.

Question 25

Can clients request specific photos or edits?

Accepted Answer

Yes. Communication stays on the listing, under your brand.

Question 26

How do clients receive notifications about new photos?

Accepted Answer

Agents get branded email when a gallery is ready. You control those templates.

Question 27

What kind of support does SnapperHQ provide?

Accepted Answer

Email support, documentation, and onboarding help from people who have run shoots.

Question 28

How quickly do you respond to support requests?

Accepted Answer

We typically respond within a few hours during business hours. Client-delivery issues go first.

Question 29

Do you offer migration assistance from other platforms?

Accepted Answer

Yes. We help move galleries and bookings off Drive, Vimeo, or another delivery host.

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