Data Deletion Request

As a white-label SaaS platform serving real estate media professionals, we respect your right to control your personal and business data. You can request deletion of your account and associated data at any time.

How to Request Data Deletion

Option 1: Self-Service Deletion

You can delete your account and data directly from your SnapperHQ dashboard:

  1. Log in to your SnapperHQ account
  2. Go to Account Settings → Privacy & Security
  3. Click "Delete Account"
  4. Confirm your decision
  5. Your data will be permanently deleted within 30 days

Option 2: Contact Support

If you need assistance or have specific deletion requirements, contact our support team:

Email: info@snapperhq.com

Subject: Data Deletion Request

Include: Your account email and specific deletion requirements

What Data Will Be Deleted

When you request account deletion, we will remove:

  • Your account information (name, email, password, business credentials)
  • Business profile, settings, and white-label configurations
  • Client project data, media files, and deliverables
  • Marketing campaign data and advertising history
  • Connected social media and advertising platform tokens
  • CRM data, client communications, and project workflows
  • Payment information (billing history may be retained for legal compliance)
  • Support communications and platform usage logs

Third-Party Platform Data

When you delete your SnapperHQ account, we will also:

  • Revoke access tokens for connected platforms (Facebook, Google, LinkedIn, etc.)
  • Stop all active advertising campaigns
  • Remove SnapperHQ's access to your social media accounts

Note: Data already posted to third-party platforms (ads, posts) may remain on those platforms according to their own data policies. You may need to delete this content separately through each platform.

Data Retention Exceptions

Some data may be retained for legal or business purposes:

  • Transaction records (required for tax and accounting purposes)
  • Legal compliance data (fraud prevention, regulatory requirements)
  • Aggregated, anonymized analytics data
  • Data in backup systems (automatically purged within 90 days)

Processing Timeline

Deletion Timeline:

  • Immediate: Account access disabled
  • Within 24 hours: Active campaigns stopped, third-party access revoked
  • Within 7 days: Primary data deleted from active systems
  • Within 30 days: Complete deletion from all systems and backups

Before You Delete

Important Considerations:

  • Account deletion is permanent and irreversible
  • Download any data you want to keep before deletion
  • Cancel any active subscriptions to avoid future charges
  • Consider account deactivation as a temporary alternative

Questions or Concerns?

If you have questions about data deletion or need assistance with the process:

Privacy Team: info@snapperhq.com

Support Team: info@snapperhq.com

Phone: 1-800-SNAPPER

Response Time: Within 48 hours

Data deletion | SnapperHQ